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CCNOW.com is an
authorized retailer of TVBrands Corporation Private Limited.
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TVBrands is a
registered Trademark of
TVBrands Private Limited
(a sister concern of TEMACO Group of Companies) |
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| Money
Back Guarantee |
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What
is General Return / Refund policy of TV Brands?
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TV Brands is so confident about extraordinary
quality and results of its products that entire product’s
range of TV Brands carries either Money Back Guarantee
or Replacement Warranty or Both.
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Warranty nature and period varies from product to product.
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Unopened items can be returned within ten days of receipt
for a full refund of purchase price.
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In the unlikely event that you receive a damaged product
or a manufacturing/workmanship fault is discovered during
use of any product within warranty period, the customer
can get replacement of that product.
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If a product carries Money Back Guarantee, and unfortunately
a customer doesn’t get any results from such product,
he/she can claim refund within warranty period of that
product.
What is the procedure to REPLACE/EXCHANGE an item?
Products which are being damaged during delivery process
or have any other manufacturing/workmanship fault, can
be replaced with in respective warranty period. To get
your product replaced, send it at our postal address mentioned
at sales invoice along with following documents:
» Product
bagged in its original packing
» Original
Sales Invoice
» Warranty
Card
» Request
letter mentioning the reason why you want to replace the
product?
» Details
of your postal address and contact numbers.
Once we receive your parcel, we will process and dispatch
you new product within three working days.
What
is the procedure to RETURN/REFUND an item?
In the unlikely event that you do not get any result upon
using our any product, which carries Money Back Guarantee,
you can return the product for a full refund of purchase
price less 25% shipping and handling charges. To claim
your refund, send the product at our postal address mentioned
at sales invoice along with following documents:
- Product bagged in its original packing
- Original Sales Invoice
- Warranty Card
- Proof for unsatisfactory results like medical certificates
or whatever documentary evidence has been required
as proof on warranty card.
- Request letter mentioning the reason why you want
to return the product?
- Title of your bank account
- Details of your postal address and contact numbers.
- Once we receive your refund claim along with above
documents, your will be issued with a cross cheque
in your name within two weeks of fulfillment of above
said requisite documentation.
Hours
of operation?
If you would like product and pricing information, our
TV Brands Telesales team is available to assist you 24
hours a day, 7 days a week, at our Toll Free Number 0800-12333.
For order status information or other assistance with
an order you have already placed with the TV Brands, please
contact at our Universal Access Number +92-51-111-111-112
between the hours of 09:00am and 06:00pm central time
Monday through Saturday or email at support@tvbrands.com.pk. |
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